Tharindu Panagoda

Senior Site Reliability Engineer

• Awarded for implementing continuous improvements and automation solutions to support Sysco's rapid growth, resulting in increased efficiency and cost savings.
• Reduced downtime of AWS infrastructure by 20% through the implementation of monitoring and alerting solutions using Datadog across various services such as EC2 instances, ECS Containers, Lambda functions, and RDS instances.
• Optimized infrastructure provisioning and patch management by integrating over 100 CentOS and Ubuntu servers with the Ansible Configuration Management tool, saving time and effort by eliminating the need for manual intervention.

Site Reliability Engineer

• Streamlined the AWS resource deployment process using Terraform and GitHub Actions (CI/CD Pipeline), eliminating manual configuration errors and improving deployment efficiency, resulting in a 30% reduction in deployment time.
• Initiated the planning stage of migrating legacy systems to Kubernetes clusters, specifically AWS EKS (Elastic Kubernetes Service), resulting in simplified application deployments and scaling.
• Initiated special projects to develop support portals, web services, and automation scripts using Python, Node.js, and PowerShell, while streamlining operational processes and improving overall operational efficiency.

Senior Operations Engineer

• Coordinated with Incident Management and Service Desk teams to troubleshoot and resolve critical system outages in a timely manner, maintaining the SLA at 95%.
• Identified vulnerabilities via SonarQube and collaborated with Cloud and Cyber Security teams to implement IT security best practices, while maintaining a cloud score of over 80% in the Kenna dashboard.
• Oversaw large-scale critical production deployments, adhering to change management process and providing hypercare support post-deployment.

Operations Engineer

• Analyzed and resolved system and networking issues reported in ServiceNow ticketing tool within agreed SLA, following ITSM best practices.
• Led project transition from third-party vendor, adapting processes and improving them while maintaining documentation in Jira Confluence.
• Enhanced team efficiency by regularly updating project documentation in Atlassian Jira Confluence base.

Engineer Infrastructure Operations

• Leveraged Python and Bash scripts to automate recurring processes, reducing manual effort by 50% and increasing operational efficiency.
• Collaborated with cross-functional teams, including Network, Database, and Development teams, to streamline issue resolution processes, reducing average resolution time.
• Analyzed database, application, and web service issues to identify root causes and implemented proactive measures to prevent future incidents.
• Administered Windows and Linux/Unix systems in a corporate environment, optimizing performance and security through proactive monitoring and regular system updates.

Associate Engineer Technology Services

• Successfully managed maintenance and change requests for Project & Resource Management Module in Oracle EBS, ensuring seamless operation of critical applications.
• Ensured accurate and timely updates to project documentation, enabling team members to easily access information when needed.
• Provided on-call assistance and remote troubleshooting to a diverse client base spanning multiple time zones, demonstrating strong communication skills and technical expertise.

Associate Software Engineer

• Led software development projects using the .NET framework and managed databases with MS SQL Server, resulting in a 20% increase in application performance.
• Implemented performance optimization measures, such as code refactoring and database indexing, leading to a reduction in software execution time.
• Managed all source code backups in the TortoiseSVN version control system, ensuring seamless backup and restoration processes during system failures.
• Oversaw database administration tasks for the application database, resulting in improved data integrity and security measures.

hSenid Business Solutions

• Configured and managed hSenid HRIS systems to enhance user experience and streamline HR processes, resulting in increased system efficiency and high user satisfaction.
• Implemented ad-hoc and permanent solutions for data-related issues in MSSQL, Oracle, and MySQL databases, reducing data errors.
• Responsible for database administration tasks during disaster recovery situations and server migrations, ensuring minimal downtime and maintaining data integrity.
• Proactively communicated with users through various channels to troubleshoot technical issues, achieving a decrease in resolution time.

University College Dublin, Ireland

National Institute of Business Management

National Institute of Business Management